Refund policy

We use Paddle’s Refund Policy for these orders, including its refund-request periods, cancellation rights and processing rules. Paddle is the Merchant of Record and processes refund requests. Nothing here limits mandatory consumer rights or imposes additional conditions that contradict Paddle’s policy.

Visit paddle.net and use your order information to request a refund. You can also email info@kridenceglobalsport.com for help identifying your order and reaching payment support. Include your purchase email, order reference and a brief explanation. Do not send full card numbers, passwords or security codes.

Cancellation stops future renewal; it is separate from a refund request. Without a refund or separate suspension, access remains until the paid period ends. An approved full subscription refund ends the access funded by that payment immediately, while records remain subject to our retention policy. Refunded unused credits are removed. Partial refunds and already-used credits are reviewed with payment support, not automatically refused. Paddle’s policy and applicable law determine your refund rights; this review does not impose an additional eligibility restriction.

Approved refunds are returned through the payment provider to the applicable payment method. Timing depends on the payment method and financial institution. For account-data handling after a refund or cancellation, see our privacy notice. For payment and subscription terms, see our terms & conditions.