Terms & conditions

You contract with Kridence Global Sport and Services for the digital service. You must have legal capacity to contract, or appropriate guardian authorisation where applicable. If you act for an organisation, you must have authority to bind it. Provide accurate information, safeguard your credentials and report unauthorised activity. Organisation permissions and safeguarding restrictions apply independently of paid access.

We provide the features and limits described for the selected available plan or written quotation. A software subscription does not promise employment, placement, accreditation, representation, regulatory approval or a sporting outcome. Assessments and illustrative content are not guaranteed validated norms or professional advice. Access to third-party data or private dossiers requires its own permissions. We do not guarantee uninterrupted or error-free performance.

e-RiM is software for scouting, analysis and agency records. Its talent marketplace supports consent-based discovery and requests, not third-party seller checkout. Software purchases do not purchase players, transfer rights, representation or guaranteed private dossier access. Dossier credits are non-cash software-use units, not a wallet or redeemable monetary balance. Internal deal, invoice or commission records do not collect or distribute third-party funds. We do not provide payment processing, escrow or remittance for customers. Uploaded media and video links support authorised analysis, not an entertainment streaming subscription. Physical goods and human-delivered services are separate from software purchases. See software purchases for the scope and published prices.

Do not use the service unlawfully, commit fraud, send spam, infringe intellectual property, upload malware, interfere with security, probe systems without permission, scrape protected data or bypass technical or plan limits. Do not publish personal data without authority, misrepresent licences or consent, or exploit minors. Do not use generated content for impersonation, deceptive deepfakes, hate, abuse or other unlawful purposes, or attempt to circumvent safeguards. You are responsible for lawful prompts, rights to inputs, checking output accuracy and appropriate professional oversight; generated analysis is not regulated medical, legal or financial advice. We may refuse generation, filter or remove content and suspend serious or repeated violations. Do not reverse engineer, resell or redistribute the service except where permitted by law or written agreement.

Kridence Global Sport and Services and its licensors retain ownership of the service, software, documentation and branding. We grant a limited, non-exclusive, non-transferable right to use the service within your authorised plan. You retain rights in your lawful uploaded content and grant us only the rights needed to host, process and display it to authorised recipients to provide the service. You must have rights to uploaded video, images, text and data. You are responsible for verifying analysis and generated outputs before relying on them. Report rights-holder complaints to info@kridenceglobalsport.com; we may remove disputed content and suspend repeated infringement.

For purchases made through Paddle, our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders processed through Paddle. Paddle provides all customer service inquiries relating to those orders and handles returns. See Paddle’s Buyer Terms for payment, billing, tax, cancellation and refund mechanics. Kridence remains your contact for product support.

Checkout shows the amount, currency, billing frequency and applicable taxes before payment. Recurring subscriptions renew until cancelled. Cancelling renewal retains access until the paid period ends, unless access is suspended for a separate breach or security reason. Plan changes are subject to confirmation and take effect at renewal, not merely when requested. Purchased credits and monthly allowances follow the published plan conditions; refunds and statutory consumer rights take precedence. Institutional estimates are not charges.

We may suspend or terminate access for material breach, non-payment, security or fraud risk, or repeated or serious policy violations. Where appropriate, we notify you and offer an opportunity to resolve the issue. When paid access ends, records may remain readable while new paid work is restricted; deletion requests and legally required retention follow our privacy notice. Suspension does not remove applicable consumer rights.

Our refund policy explains how to request a refund. Contact info@kridenceglobalsport.com for service issues. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded.

We may update these terms as the service or legal requirements change. Material changes will be communicated where required. The date above identifies the current version; changes do not retrospectively remove statutory rights.