e-RiM Help Centre

Sign in with your existing account, open Support tickets, and enter a subject and your question. Your ticket stays linked to your account. Open it again to read replies or add details. Private staff notes are not shown in your conversation.

Your organisation owner or admin can send an invitation from Team & Seats. Sign in with the same email address that received the invitation and open the invitation link. Invitations expire after 14 days. Ask your organisation administrator for a new invitation if the link has expired.

Organisations request marketplace verification during onboarding. Kridence staff review the request before access is granted. Importing a player does not create an account or grant listing consent. Youth discovery requires the existing legal-guardian consent and staff-verification checks; youth location fields and videos are withheld.